Frequently asked questions.
Everything you need to know about Asa.Team. Can't find what you're looking for? Contact our support team.
Asa analyses employee-submitted mood, energy, stress and workload check-ins over 7-day windows. Company admins can review member-level trend summaries and named alerts; AI-inferred entries are excluded from admin summaries.
We integrate with Microsoft Teams, Slack and Telegram, so your team can clock in/out, manage tasks and check wellness from their preferred chat platform. Our web app provides full admin controls and detailed analytics.
We do not run a time-limited trial. Start on the free Starter plan (up to 5 members) with built-in limits, then upgrade anytime for higher limits and advanced features.
Flexible plans starting with a free tier for small teams (up to 5 members). Paid plans add seats, AI features, project management and advanced analytics. See the pricing page for detailed comparisons.
Yes. Upgrade or downgrade whenever you like — upgrades give immediate access to new features; downgrades take effect at the end of your billing cycle.
All major credit and debit cards (Visa, Mastercard, Amex) via our secure Stripe processor. Enterprise customers can also arrange invoice billing.
Team members clock in/out from Slack, Microsoft Teams, Telegram or the web app. All entries sync in real time, and admins view consolidated timesheets, track punctuality and manage amendments from the web dashboard.
The Asa AI Assistant is available on every plan, with 15 messages per day on Starter. Project Intelligence is also available on every plan: Starter includes one watched project, Growth includes 20, and Scale and Enterprise have no watched-project cap.
Yes. Configure company settings, manage integrations, set grace periods for clock-ins, and schedule wellness surveys to match your team.
Security is our top priority. All data is encrypted in transit and at rest on enterprise-grade infrastructure, we are GDPR compliant, and we follow industry best practices for data protection.
Wellness records are linked to each employee. Company admins can review member-level trends and named alerts; an alert may include a short preview of the latest optional note. Admin summaries exclude AI-inferred entries.
Securely on Google Cloud Platform via Firebase, with servers distributed globally for performance. We maintain regular backups and disaster-recovery procedures.
Multiple channels: in-app chat, email (support@asa.team), comprehensive documentation and video tutorials. Enterprise customers get dedicated account management and priority support.
Yes. Onboarding sessions, video tutorials and documentation cover every feature. Enterprise customers receive personalised training and ongoing support.
Still have questions?
Our team is here to help. Get in touch and we will respond as soon as possible.